We're here to help. Rails Machine Support.


Please use the form below to request support and we'll take care of the rest.

For urgent support: Please select the Urgent category when filling out the form below and our engineers will respond within 15 minutes, and begin working immediately. Charges may apply for urgent requests: see Terms of service

Normal Support Hours: M‐F 8am-8pm, Eastern Time USA (GMT -5)
Urgent Support Hours: 24 hours a day, 7 days a week, 365 days a year

Support Request Form

Request Details

Response time: Tickets submitted during normal business hours will receive a response with in One business day. Please see our easy to parse Terms of Service for more info.

After Hours Support: is any time outside the Normal Business Hours range and U.S. and Savannah Holidays. This includes Monday through Friday 8pm-8am (Eastern time zone, GMT -5) and all day Saturday and Sunday. Non-urgent tickets submitted during this time will addressed by the end of the Next Business Day.

Observed U.S. Holidays

  • New Year's Day (Observed January 3rd, 2022)
  • Birthday of Martin Luther King, Jr. (January 17th, 2022)
  • President's Day (February 21st, 2022)
  • Memorial Day (May 30th, 2022)
  • Juneteenth (Observed June 20th, 2022)
  • Independence Day (July 4th, 2022)
  • Labor Day (September 5th, 2022)
  • Indigenous Peoples' Day / Columbus Day (October 10th, 2022)
  • Veteran's Day (November 11th, 2022)
  • Thanksgiving Day (November 24th, 2022)
  • Day after Thanksgiving (November 25th, 2022)
  • Christmas Eve (December 23rd, 2022)
  • Christmas Day (Observed December 26th, 2022)
  • New Year's Eve (Observed December 30th, 2022)