Support
Please use the form below to request support and we'll take care of the rest.
For urgent support: Please select the Urgent category when filling out the form below and our engineers will respond within 15 minutes, and begin workingimmediately. Charges may apply for urgent requests: see Terms of service
Normal Support Hours: M‐F 8am-8pm, Eastern Time USA (GMT -5)
Urgent Support Hours: 24 hours a day, 7 days a week, 365days a year
Support Request Form
Response time: Tickets submitted during normal business hourswill receive a response with in One business day. Please see our easy to parse Terms of Service for more info.
After Hours Support: is any time outside the Normal Business Hours range and U.S. and Savannah Holidays. This includes Monday through Friday 8pm-8am (Eastern time zone, GMT -5) and all day Saturday and Sunday. Non-urgent tickets submitted during this time will addressed by the end of the Next Business Day.
Observed U.S. Holidays
- New Year's Day (January 1st, 2021)
- Birthday of Martin Luther King, Jr. (January 18th, 2021)
- President's Day (February 15th, 2021)
- Memorial Day (May 31st, 2021)
- Independence Day (Observed July 5th, 2021)
- Labor Day (September 6th, 2021)
- Indigenous Peoples' Day / Columbus Day (October 11th, 2021)
- Veteran's Day (November 11th, 2021)
- Thanksgiving Day (November 25th, 2021)
- Day after Thanksgiving (November 26th, 2021)
- Christmas Eve (December 24th, 2021)
- New Year's Eve (December 31st, 2021)
