Please use the form below to request support and we'll take care of the rest.
For urgent support: Please select the Urgent category when filling out the form below and our engineers will respond within 15 minutes, and begin working immediately. Charges may apply for urgent requests: see Terms of service
Normal Support Hours: M‐F 8am-8pm, Eastern Time USA (GMT -5)
Urgent Support Hours: 24 hours a day, 7 days a week, 365 days a year
Support Request Form
Response time: Tickets submitted during normal business hours will receive a response with in One business day. Please see our easy to parse Terms of Service for more info.
After Hours Support: is any time outside the Normal Business Hours range and U.S. and Savannah Holidays. This includes Monday through Friday 8pm-8am (Eastern time zone, GMT -5) and all day Saturday and Sunday. Non-urgent tickets submitted during this time will addressed by the end of the Next Business Day.
Observed U.S. and Savannah Holidays
- New Year's Day (January 1st, 2017)
- Birthday of Martin Luther King, Jr. (January 16th, 2017)
- President's Day (February 20th, 2017)
- Memorial Day (May 29th, 2017)
- Independence Day (July 4th, 2017)
- Labor Day (September 4th, 2017)
- Columbus Day (October 9th, 2017)
- Veteran's Day (November 10th, 2017)
- Thanksgiving Day (November 23rd, 2017)
- Day after Thanksgiving (November 24th, 2017)
- Christmas Eve (December 24th, 2017)
- Christmas Day (December 25th, 2017)